FitBe Help CenterTechnical Issues

Technical Issues

  • Why is the app crashing?

    Try restarting your device and make sure you have the latest version of the app installed. If the issue persists, reinstall the app or contact support at admin@fitbe.io.

  • How do I report a bug?

    You can report bugs through the Help Center in the app or by emailing us at admin@fitbe.io with a description and screenshot of the issue.

  • Why can’t I log into my account?

    Ensure that you’re using the correct email address and the one-time password (OTP) sent to your inbox. Check your spam folder as well. If you still can’t log in, contact our support team.

  • My workouts or progress aren’t saving. What should I do?

    Make sure you have a stable internet connection. Your progress is synced to our servers. If issues continue, try logging out and back in, or reinstalling the app.

  • The exercise videos won’t load. How can I fix this?

    Check your internet connection or try switching from Wi-Fi to mobile data. If videos still don’t load, try reinstalling the app.

  • I’m not receiving workout reminders or notifications.

    Go to your phone’s settings and ensure notifications are enabled for Fitbe Gym & Fitness Coach. Also check your in-app notification preferences.

  • The app is slow or unresponsive. What can I do?

    Close other running apps and restart your device. Also make sure your app and OS are up to date.

  • I found a technical issue not listed here. How can I get help?

    Please reach out to our support team via admin@fitbe.io or use the contact form in the app or website. We’ll be happy to help!